FINANCE AND CORPORATE SERVICES
The Finance department undertook a project to eliminate cheques and save money by enrolling all vendors in electronic funds transfer. This is 80% complete and will continue.
The department held a successful staff retreat in fall 2012 and has continued to focus on team building and professional development of all staff. Established key performance indicators were reported monthly to the Finance Committee and all KPIs were met 98% of the time.
The department continued to address enhancements to the accounting system, developed a new lease management module, and introduced improved custom reports.
The audit for all companies was completed on time, and the department successfully supported senior management with timely information. As well, the Finance Committee and its two sub-committees, Investments and Pensions were able to meet their mandates with department support.
Corporate Services delivered regular manual and forms updates, negotiated several new leases as we expanded, and introduced a new tendering process.
The Human Resources department is dedicated to managing our most valuable resource — our dedicated, hard-working employees, whose broad range of contributions and talents have created a unique culture from which our success has grown. This department handles recruitment, employee development and training, labour and employee relations, performance management, and payroll and benefits management.
Periodically, MOD commissions a Quality of Working Life study. This study was conducted by Metrics@Work, a firm that specializes in this field and provides external comparators, normed scales and data, and confidentiality to our employees to ensure a true picture of working life at MOD. This survey assesses employee engagement and engagement drivers related to the job, the local work environment, and the organization as a whole.
The 2012 survey results were excellent. Overall positive results were significantly higher than the data base average of 120 organizations and higher on 23 of 26 drivers. In two areas, organizational support for diversity and satisfaction with directors, MOD achieved the highest scores in the data base. Other areas highly rated were customer service, safety of staff, job clarity, and co-worker cohesion. Job and organizational engagement outcome scores were higher than the data base and a previous survey of MOD staff in 2009.
As with any survey, there is always room for improvement. Results were shared with management and throughout the organization and action plans were developed to address areas which could improve.
THE SENIOR MANAGEMENT TEAM
MODC underwent a management restructure in mid-2013 and the following changes were implemented:
- Consultant, Business Development and Housing
- Vice President and Chief Operating Officer (COO)
- Director, Information Technology
- Director, Fund Development and Communications
- Director, Community Engagement and Accessibility Services
- Chief Administrative Officer (CAO)
- No longer with the company. New hire for Chief Financial Officer (CFO) in October 2013
Over the past year, the Information Technology department worked closely with all program and administration departments to effect the transition to MODC, and directly supported the national expansion of programs and services.
To enhance the user experience and reduce capital expenditures, the department deployed a Cloud-based collaboration platform including email, document management system and the organizational intranet, ensuring all critical systems were available to staff, including those located in rural and remote areas across Canada.
Information systems are used in accounting, human resources, payroll, fundraising, donor and client tracking and management, and on-line case management. The contact management, fixed asset, and purchasing modules were implemented in 2012-2013. New management reports using HR data were developed for management tracking of policy compliance and performance. Work continues on report generation and integration of data. The new scheduling system for Independent Living Services was tested with full implementation to be complete in 2013-2014.
Management systems are centrally designed, networked and supported with a 24-hour help desk. Layers of redundancies, back-up systems, a secondary hot site and off-site data storage protect the organization in the event of system failure or damage, or natural disaster.
FUND DEVELOPMENT, COMMUNICATIONS AND MARKETING
Fund Development had a strong year in 2012-2013, with net revenue exceeding plan by 15.6%. The area of greatest improved performance was in planned giving. As March of Dimes programming continues to expand across Canada, our Fund Development department endeavours to meet the needs of all donor-funded programs.
Rock for Dimes®, a battle of the bands, grew from seven to 12 communities across Canada and will continue to expand in 2013-2014. To date, these events have generated more than $1 million for programs and services.
The Rehabilitation Foundation for Disabled Inc. U.S., our U.S. affiliate, in partnership with the Canada California Business Council (CCBC) co-produced a successful Celebrity Golf Tournament in Palm Desert, California, which hosted many celebrities including National Hockey League (NHL) Hall of Famer Luc Robitaille, NHL star Dennis Hull, and actors Kate Linder and George Lopez, among many others.
Debbie Reynolds, the actress and a life-long family caregiver, was the guest speaker at the 2012 Ability and Beyond Gala. Our Walk ‘n’ Roll fundraiser, a mall walk held by local community groups, continued to expand to new locations in Ontario and engaged the community groups we support: stroke and polio survivors, people with acquired brain injuries and their caregivers.
Bret ‘The Hitman’ Hart continues to be a tremendous spokesperson for our Stroke Recovery Canada® program and we appreciate his many appearances. Our national spokesperson William Shatner continues to be a hugely popular performer and we thank him for his support of March of Dimes Canada.
Our goal is to provide a high level of customer service to both our internal and external stakeholders. The department expresses gratitude to all our volunteers, donors, and corporate partners.
We are increasingly using social media to expand communication, reach consumers, donors, and staff, and raise awareness about MOD services and events.