PROGRAMS & SERVICES
PROGRAM RESEAERCH AND EVALUATION
The Program Research and Evaluation Department tracks service usage and conducts consumer satisfaction and program evaluation research. This ensures that program quality is maintained. For an explanation of the grading used in this report, please click here.
PROGRAMS AND SERVICES
The many programs and services we offer can be grouped into the following six functional areas: AccessAbility® Services, Employment Services, Independent Living Services, Peer Support Services, Conductive Education® Program, and Recreation & Integration Services.
This past fiscal year saw an increase in the number of consumers served and the number of direct service hours provided:
DATA AND RESULTS: SERVICE DELIVERY
||Direct Service Hours|
|2010-2011 ACTUAL TO PLAN
||+39% more people served than planned.
||+21% more hours provided than planned.|
||+23.9% more people served than prior year.
||+15.7% more service hours delivered than in prior year.|
For more program details, see the "Program Results" chart in the Management Discussion & Analysis.
Programs and services we offer can be grouped into the following six functional areas which have been graded:
ACCESSABILITY® SERVICES: A
The goal of these services is to improve personal mobility and community accessibility for people with disabilities. It includes the Assistive Devices Program (ADP), Home & Vehicle Modification® Program (HVMP) and DesignAbility® Program. ADP provides financial aid to adults with physical disabilities requiring financial support to buy or maintain essential mobility devices. HVMP provides financial assistance to qualified applicants to make modifications to their home and/or vehicle to provide more accessibility. The DesignAbility program matches technically skilled volunteers with consumers facing barriers in order to create or modify devices that increase independence.
ADP provided 7% more service to 7% more individuals than in the prior year. HVMP met its service targets and a Ministerial commissioned review of the program was highly favourable regarding the focus and input of the service. Ontario March of Dimes was once again chosen by the Ontario Teacher's Foundation to provide reviews and advice on accessibility projects.
EMPLOYMENT SERVICES: C+
The goal of Employment Services is to help adults with disabilities prepare for work, overcome barriers, and find meaningful employment. Clients may be funded by Ontario Disability Support Program (ODSP), Veterans Affairs Canada (MVA), Workplace Safety and Insurance Board (WSIB), Ontario Works (OW), Service Canada or other referral sources.
Employment Services underwent substantial restructuring following the decision of the Workplace and Safety Insurance Board (WSIB) to move the Labour Market Re-entry contract in-house. However, other contracts were subsequently tendered by WSIB and won by Ontario March of Dimes.
INDEPENDENT LIVING SERVICES: A+
March of Dimes' staff member, Dave,
pictured with Nicholas, a consumer, at a holiday celebration.
We provide Attendant Services and Acquired Brain Injury Services to help people with physical disabilities remain in their homes and have better access to community services. Ontario's Local Health Integration Networks (LHIN) fund 95% of these services, with the remainder funded through fees from insurance and rehabilitation companies. The York Durham Aphasia Centre (YDAC), now part of March of Dimes, offers services to adults living with aphasia and other communication disabilities. We also coordinate Northern Medical Clinics, where medical specialists volunteer their time to travel to remote northern Ontario communities and provide their services to residents, while donating their fees to March of Dimes. The clinic service is one we have provided for over 50 years.
For the first time, March of Dimes developed services specifically for frail seniors to help them live independently. These services, through the Central West and Niagara Local Health Integration Network (LHINs) are partnerships with local senior service providers. YDAC programs were operated by March of Dimes for the first time in 2010-2011. A new congregate living facility for people living with acquired brain injuries in Sudbury, Ontario was also constructed during 2010-2011.
PEER SUPPORT SERVICES: A-
Peer Support Services started as the Post-Polio Program twenty-nine years ago. Today, peer support services includes both polio (Post-Polio Canada) and stroke survivors Stroke Recovery Canada®) and their respective chapter networks across Canada. Services include support to peer groups, information and education exchanges to survivors and health care professionals, newsletters, outreach and more. Peer Support Services recognized the need to support the family caregiver. In 2010, it began the development
of the first caregiver support groups to operate in parallel to the support groups for stroke survivors.
CONDUCTIVE EDUCATION®: A
Kalea using the ladder chair in Conductive Education class..
Conductive Education® (CE) is an innovative learning system, based on the principles of neuroplasticity, that merges elements
of education with rehabilitation to help people with neurologically-based movement difficulties increase their independence and mobility, building their confidence and self-esteem. CE Conductors hold specialized bachelor level degrees, enabling them to work with program participants to help them gain, or regain, physical mobility, self-sufficiency and independence one small step at a time. Conductive Education® is not funded through either the medical or educational systems in Canada, nor is it covered by insurance. March of Dimes subsidizes 75% of the cost and the remainder is paid by the participants.
The CE program in Toronto opened an early intervention program in 2010 - 2011. March of Dimes Canada hosted the first conference of the Association for Conductive Education in North America (ACENA) to be held outside of the United States. March of Dimes reciprocated, for the first time providing a CE program outside of Canada, in
Detroit, Michigan, U.S.A.
RECREATION & INTEGRATION SERVICES: B+
This program offers opportunities to travel on accessible holidays, day trips, or camping with both group and individual attendant care and other supports. In addition, recreational opportunities, social skills, lifeskills and transition services for youth are offered. Our BeFriending® program matches screened volunteers with people with disabilities who share similar interests.
The major focus for Recreation & Integration Services in 2010 - 2011 was in the area of transitional services and lifeskills for teens and young adults moving into adult services.