Each year, the organization undertakes a three-part program planning process which establishes goals and key performance indicators for all programs and departments. Management reports results to the Board at mid-year and year-end against these targets in scorecard format. The scorecard uses a green-yellow-red code to rate the degree of goal achievement.
indicates targets were achieved or exceeded.
indicates results fell short or were unresolved.
indicates significant shortfalls or threats to success that need to be highlighted and addressed.
The following section provides a summary of the year’s outcomes and the rationale for the ratings assigned.
The Assistive Devices Program The Home and Vehicle Modification Program® Barrier-Free Design Consultation Service
The goal of these services is to improve personal mobility and accessibility for people with disabilities.
The Assistive Devices Program (ADP) provided 3,631 devices to 1,679 consumers, exceeding our target by 35%. New funding from the Istvan and Barbara Haas Assistive Devices and Vehicle Retrofit Initiative, permitted the establishment of a special fund for under-resourced communities and a new retrofit initiative outside of Ontario.
The Home and Vehicle Modification Program® (HVMP) provided an additional 80 grants for modifications due to one-time year-end funds provided by the Ontario Ministry of Community and Social Services. Streamlined and automated processes reduced the application-to-funding period by 36 days. HVMP was also an advisor to the Ontario Ministry of Finance’s Senior Healthy Homes Tax Credit program.
MODC’s Barrier-Free Design Consultation Service provides proposal review and advice to the Ontario Trillium Foundation and, in partnership with Quadrangle Architects Ltd., consults with businesses, government and organizations on compliance with the AccessAbility for Ontarians with Disabilities Act.
Both services exceeded their service and financial targets.
A Year of Firsts: Prior to 2013, all AccessAbility Services were delivered in Ontario. Last year, with the support of the Istvan and Barbara Haas Assistive Devices and Vehicle Retrofit Initiative, Pennzoil, and private donors, MODC coordinated two vehicle modification competitions, awarding a family in Nova Scotia and two in British Columbia with over $50,000 in vehicle modifications.
Employment Services (Fee-for-Service) Programs Accessible Biz Connections
Employment Services fee-for-service programs grew by over $1 million and the number of consumers served increased by 4% over the prior year. The growth was driven by Rehabilitation Services and Workplace Safety and Insurance Board Assessments, with MODC opening a new office in Windsor. Key performance indicators related to referrals, job placement and job retention, were all on target. 90.2% of consumers with our Job Search Training Program reported they were pleased with their referral to MODC Employment Services and 93.5% were very satisfied or satisfied with the program.
A Year of Firsts: In 2013, MODC launched Accessible Biz Connections, a wage subsidy program in partnership with the Canadian Federation of Independent Businesses and the Canadian Restaurant and Food Association, serving the three Prairie provinces and Atlantic Canada. As a result, Employment Services completed expansion of direct services to all ten provinces. The new program is funded by the Government of Canada’s Opportunities Fund for Persons with Disabilities.
Consumer service hours grew by 20% or 400,000 hours as a result of fourteen new and expanded Independent Living programs. This included new group activities, seniors home support services, fall prevention training
for seniors, and increased demand for services for people with complex care needs and acquired brain injuries. All key performance service indicators were met. This ISO certified program reported no significant non-conformance issues.
More growth is expected in the program’s future with MODC becoming a provider at the athletic village site of the Pan Am/Parapan Am Games athlete’s legacy village site and adjacent facilities in 2016. MODC is also working with the Brain Injury Association of Canada to identify outstanding housing and support service needs for this population in other provinces.
Independent Living Services also oversees the Northern Medical Clinics Program which brings medical doctors to those northern communities that are without local specialists to diagnose and treat patients. Over 1,000 patient visits were held. This remains one of the organization’s most highly-rated services by the participants.
A Year of Firsts: Over the past few years, the Independent Living program has responded to increased demand for accessible supportive housing for people who are medically fragile or have complex or significant care needs. Over the past two years, MODC has partnered with the Reena Foundation to provide service to people with a dual physical and cognitive diagnosis. Last year, three individuals with very high and complex care needs requiring 24-hour nursing and personal care assistance, successfully transitioned from hospital to Reena’s new accessible supportive housing site in Vaughan, Ontario where MODC provides their care.
The Passport Program provides service planning and individualized funding from the Ottawa Region of the Ministry of Community and Social Services to individuals with developmental disabilities. In 2013 program funding increased by $580,000 and served 1,700 consumers, an increase of almost 7%.