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2014-2015 Program Results
Administration and Governance


   2014-2015 SCORECARD:


Each year, the organization undertakes a three-part program planning process which establishes goals and key performance indicators for all programs and departments. Management reports results to the Board at mid-year and year-end against these targets in scorecard format. The scorecard uses a green-yellow-red code to rate the degree of goal achievement.

Green IndicatorGREEN       indicates targets were achieved or exceeded.

Yellow IndicatorYELLOW    indicates results fell short or were unresolved.

Red IndicatorRED            indicates significant shortfalls or threats to success that need to be highlighted and addressed. 

The following section provides a summary of the year’s outcomes and the rationale for the ratings assigned.​

Financial Result
​ Green Indicator
Gross revenues grew by 11% over prior year while net surplus exceeded budget by 263% and forecast by 147%.
Program Results
​ Green Indicator
Program funding grew by 11.1%, the number of consumer services expanded by 7.5% to over 60,000 and the number of service hours delivered grew by 10.9% to 3,324,382 hours.
Fund Development
​ Green Indicator
Fund Development’s net revenue was slightly higher than the previous year, despite a heavy investment in donor acquisition.
​ Green Indicator
Total expenditures were below budget and forecast, and administrative expenses dropped from 6.9% to 6.5% of total expenses.
​ Green Indicator
The total net achieved over the past three years is equal to the total for the preceding 15 years. This helps meet reserve requirements and will fund new initiatives in the coming years.


Independent Living Services grew by $3 million in new program funding for seniors and people with complex care needs. 

Employment Services grew by 27.7% and new contracts secured will grow the program in 2015-2016 by another 10.7%. 

The Home and Vehicle Modification Program did not grow, but received ISO 9001-2008 certification. 

The ​Passport Program grew by $2.65 million in funding for consumers, and the numbers of consumers served grew by 15.2%. 

The MODMobility® transportation service increased the number of passengers carried, but travel and holiday program numbers were lower than planned due to consumer costs. 

Life Skills and Transitional Services continued to grow through the addition of two Thunder Bay programs transferred to this program department from employment services. 

The Hospital Visitation Programs continued to grow with new hospitals and rehabilitation centres participating. 

Conductive Education® programs expanded in Western Canada, but service numbers were down overall due to staff vacancies.

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