Virtual: Digital Fundamentals Support Coach


 
 

 

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The Opportunity:

The Digital Fundamentals program empowers adults with disabilities across Canada to build their digital skills and become engaged in the digital world. With ever changing advancements in technology, it can be hard to keep up. The Support Coach provides individuals with remote assistance to understand, access and use their technology. The amount of support required and cadence of sessions will be based on the service users technology goals. Coach's can take on several matches lasting from 1 session to several weeks. You can read more about the program here.

Please note that matches will be made when their is a service user need. Wait times for a match can be 2-3 weeks.


Main Responsibilities

  • Contact match via their preferred method of communication and gain an understanding of their technology needs
  • Ensure proper logging of hours in Volgistics and keep Coordinator up to date on successes and challenges
  • Provide tech support as needed following program guidelines and boundaries
  • Use and share available tools and resources to assist the individual in their technology needs
  • Co-create goals and develop a learning plan to achieve them together
  • Take brief session notes 
Time Commitment: Minimum 6 month commitment
Location:  Virtual

Skills and Experience
  • 18 years of age and older.   
  • Excellent communication skills: including patience and willingness to learn about various disabilities and barriers
  • A quiet work environment to ensure privacy and no interruption/distraction 
  • Access to a personal computer equipped with a camera and speaker/microphone as well as a stable internet connection (Zoom access will be provided) 
  • Basic tech savviness 

Application