Our commitment to you
March of Dimes Canada (MODC, “we”, “us”, “ours”) is a leading national charity committed to championing equity, empowering ability, and creating real change that will help the more than eight million people with disabilities across the country unlock the richness of their lives.
Visit this link to learn more about MODC.
MODC offers a wide range of
programs and services for service users and their families, available in communities across Canada.
At March of Dimes Canada (MODC), protecting service users’ privacy is one of our top priorities. We pledge our commitment to respecting your privacy rights. We also ensure we protect the personal information that will be collected, used, and disclosed to us when you use our programs and services, including our website.
To support our commitment to provide optimal services to our service users, we have established a robust privacy program designed to protect the personal information that you entrust to us.
Our privacy program includes:
- Policies and procedures to protect personal information
- Practices to receive and respond to privacy complaints and inquiries
- Staff and volunteer training to ensure our policies are understood and followed at all times
- Service users in the context of service delivery
- Applicants for employment or volunteer positions
- General public for purposes of fundraising, education, outreach and others; and
- Those using the MODC website
Privacy Statement Scope
This Privacy Statement describes the activities to which it applies and will enable you to understand the circumstances in which your personal information is being processed. In further detail, this pertains to:
- Service users in the context of service delivery
- Applicants for employment or volunteer positions
- General public for purposes of fundraising, education, outreach and
- Including when MODC service users use the MODC’s website
What is Personal Information?
Personal information means any information that can be used, either alone or in combination with other information, to identify an individual. Information such as gender, date of birth, name, home address, email address, phone number, social insurance number, and financial transactions, are considered personal information.
Why and How We Collect and Use Your Personal Information
We collect your name and contact information, including your home address, email address, and phone number to help us identify you and send important correspondence. This information also allows us to communicate with you to obtain instructions and respond to your requests and inquiries. Generally, we request this information when you make online donations or subscribe to newsletters and other services offered by MODC.
When you apply for services with MODC, we may collect your personal information directly from you through application forms or questionnaires. In some cases, we obtain personal information about you from others. For instance, if you have a Substitute Decision-Maker or a Power of Attorney, we collect the personal information they provide about you.
When you provide your phone number for Short Message Service (SMS – “text message”) communications, we collect and store this information solely to send you SMS notifications and updates that you have consented to receive. Your phone number will be used exclusively to send you SMS messages related to the services and information you have requested. We do not use phone numbers collected with SMS consent for any other purposes.
In
Community Support Services (CSS), when you or your referral source contacts CSS (primarily by phone or email) to inquire about applying to a program, we collect basic personal information such as your name, address, phone number, and email address in order to send the relevant application/intake documents. We currently do not have a portal or section on the CSS portion of the MODC website where you can directly enter this information. Instead, the prompt on the MODC website directs you to contact a local office via phone.
Our application and applicant interviews will have requests for personal information and personal health information, including your health card number. This information is necessary to confirm your eligibility for the program and to gather key details that will form the basis of your future care plan.
In
Employment Services (ES), we collect your name and email address for SkillingUp through our registration form. No other personal information is collected through the ES website.
On our
After Stroke website, we ask service users to provide their name, address, phone number, email address, date of birth, and preferred language. If the preferred language is not English, we ask if they have a family member who can act as an interpreter. We also ask for the name of the referral organization, as a health care professional might have referred you to us. All this information helps us prepare for our discussion with the service user.
For our online virtual programming, the registration form on our website asks if the service user is a stroke survivor, caregiver, or life partner of a stroke survivor. We request their name, date of birth, phone number, email, and preferred contact method. Additionally, we ask for an emergency contact's name, contact information, and address. All this information helps us ensure we place our service users in the most appropriate group or program.
In
Human Resources, when candidates apply for employment opportunities, we ask for their name, email, phone number, resume, and optionally, a cover letter. Depending on the information included in your resume, applicants may also disclose their address and other personal details. This information allows us to determine your qualifications and eligibility for the employment opportunity you are applying for.
We also ask candidates to provide answers to the following questions:
- Have you ever been convicted of a crime for which you have not been pardoned?
- Are you currently employed by MODC?
- Were you referred by an existing MODC employee?
- How did you hear about this opportunity?
- What is your salary expectation for this role (hourly/annual)?
- Do you require any accommodation during the recruitment process as a result of a disability?
Processing Donations
If you choose to make a donation through the Donations section of our website, including mail-based giving, direct solicitations, and events, we will request personal information such as your email, credit card number, name, address, and telephone number. This information will be used to process and acknowledge your donation and issue a tax receipt, if applicable. We will obtain your consent before using your information for any other purpose and before collecting information from third parties.
March of Dimes Canada Website Analytics
To provide you with an exceptional online and mobile experience, we collect personal information related to your use of our website. This information helps us analyze user trends, evaluate, and improve our website and mobile app to better serve you. We may collect some of this information using cookies or similar technologies. The personal information we collect includes:
- IP address
- Date and time of usage
- Device type and operating system
Understanding and Managing “Cookies”
"Cookies" are small pieces of information that some websites store on your computer's hard drive when you visit them. Like many other websites, our website uses cookies to keep track of user preferences. The types of cookies used on the website include:
-
Required Cookies
Required cookies are necessary to enable you to move around our website and use its features. They enhance the convenience and use of the website, without tracking your activity on any other website. -
Functional Cookies
Functional cookies enable additional functionality, such as saving preferences. For example, they help recognize you as a previous user of the website.
You can adjust your internet browser settings to stop accepting new cookies, receive notice when you receive a new cookie, or disable existing cookies. Note that the opt-out will apply only to the browser that you are using when you decide to opt out of cookies. However, without cookies, the features described here will not function properly.
Tracking Cookies
MODC uses Google Analytics to better understand the nature of the traffic on our website, including the duration of your visit, the pages you viewed, and whether you have visited our website previously. We use this information to enhance user experience and tailor content to improve the overall usability of our website. For more information on how Google Analytics handles your privacy, you can visit their privacy policy page at
http://www.google.com/analytics/learn/privacy.html
Whom We Share Your Personal Information With
MODC occasionally shares personal information with contracted vendors to help fulfill the purposes described in this Privacy Statement.
When we allow a third-party service provider to access your personal information, it is solely for carrying out the services mentioned above on our behalf. In our service agreements, we require these service providers to treat your personal information as securely as we do.
With your consent, we may also disclose your personal information to third parties for their use. When you permit us to share your personal information with these third parties, it will be handled according to their privacy policy. If you have concerns about their handling of your personal information, you should contact them directly.
In certain limited circumstances, the law permits us to disclose your personal information without your consent. For instance, we may disclose your personal information to government, regulatory, or law enforcement agencies if we believe that the disclosure is required or permitted by law. We may also disclose your personal information to enforce our legal rights, detect, prevent, or address fraud or security issues, in connection with a court or regulatory proceeding, and to protect service users' legal rights, property, or safety.
We prioritize your privacy and are dedicated to safeguarding it. MODC will not rent or sell your personal information. SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.
How We Protect Your Personal Information
We take the responsibility to protect your personal information very seriously.
We have implemented commercially reasonable measures designed to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, and disclosure. This includes regular staff training and strict adherence to our internal policies and procedures for the protection of personal information.
Access to your personal information is restricted to the associates, affiliates, service providers, employees, volunteers, agents and contractors who require that information to carry out the purposes identified above. Anyone with access to your personal information is subject to strict confidentiality obligations.
While we make every reasonable effort to keep your personal information safe and secure, please be aware that no safeguard is 100 per cent secure. Despite our best efforts, we cannot guarantee the absolute security of your information at all times.
How You Can Access and Update Your Personal Information
We are committed to ensuring that the personal information we hold about you is accurate, up-to-date, and complete. You can request access to the personal information we have about you by contacting our
Chief Privacy Officer.
When you make such a request, we will inform you of the outcome. There may be exceptions where we cannot fulfill your request based on legal, regulatory, or contractual requirements. If we cannot fulfill your access request, we will provide you with the reasons, which may include:
- The information consists of another individual's personal information that cannot be separated from yours;
- Revealing the information would disclose commercially confidential details that cannot be severed from yours;
- Granting access could pose threats to someone's life or security, and the personal information cannot be separated from yours;
- The information was collected for purposes related to an investigation of a breach of an agreement or contravention of the law;
- The information is subject to solicitor-client privilege.
If you no longer wish MODC to collect, use and disclose your personal information, please contact our Chief Privacy Officer. However, withdrawing your consent may affect our ability to provide you with services or fulfill other purposes described in this Privacy Statement.
How Long We Keep Personal Information
We keep personal information for as long as necessary to provide our programs, services, and comply with legal requirements.
Contact Us
If you have a question, concern or complaint about this privacy statement, how we manage your personal information, or MODC’s privacy practices in general, please contact our Chief Privacy Officer. You can also reach out if you have a specific request regarding your personal information. Our Chief Privacy Officer can be contacted as follows:
Attn: Privacy Office
March of Dimes Canada
99 Duncan Mill Rd.
Toronto, ON M3B 1Z2
Tel: 416-425-3463
Toll-free: 1-800-263-3463
Fax: 416-425-1920
Updates to Privacy Statement
We will periodically update this statement to reflect any changes in how we manage your personal information or to comply with new regulatory requirements.
The updated statement, along with its effective date, will be posted. We encourage you to review this page regularly to stay informed about the latest changes.
March of Dimes Canada Privacy Policy
